Are you experiencing a mistake code S102 on your Virgin Media set-top box while filling a network? Fortunately, with a couple of straightforward actions, you can promptly recover your television watching experience to its previous magnificence.

If Virgin Media reveals mistake code S102, this is due to the fact that the set-top box is not tuned properly or the coax cable is not connected firmly. To fix the code, retune your Virgin Media television box or inspect the coax cable link at the back.

In this write-up, we’ll discuss the root causes of the Virgin Media mistake code S102 and also will offer fast options to promptly repair your set-top box, so you can return to viewing your preferred programs at the earliest.

What Does Virgin Mistake Code S102 Mean?

Checking Virgin Media coaxial connection

Virgin Media mistake code S102 indicates that your TiVo set-top box is having an issue getting to the material web server and also is not obtaining the network’s details. This mistake code can have a couple of various reasons, as described listed below:

  • The set-top box is not tuned correctly
  • Unstable net connection
  • Technical problems on the Virgin Media set-top box
  • Virgin Media TiVo web server is down.
  • The coax cable at the rear of the Virgin Media box is damaged or otherwise connected correctly

How Do I Repair Mistake Code S102 On Virgin Media?

Resetting Virgin Media TiVo box

If you come across the Virgin Media mistake code S102 while establishing the TiVo set-top box, follow our easy-to-follow options listed below to fix the code and also watch films or programs without dealing with more problems.

Power Cycle the Virgin Media Box

  • Turn off the Virgin Media box and also disconnect it from the keys.
  • Currently, wait 15-30 seconds for the set-top box’s system to rejuvenate.
  • Connect the Virgin Media box back right into the keys and also transform it on see if this fixes the error code S101 or S102.

Troubleshoot the Web Connection

  • Press the “Power” switch on your router/modem to transform it off for at the very least 30 secs, and also push the ” Power” button once again to reboot it.
  • Usage an Ethernet cable to link the set-top box to the net link straight.
  • Login to your router’s admin web page and change the frequency band (network) from 2 GHz to 5 GHz.
  • Relocate the Virgin Media television box closer to the router or modem for much better net protection.

Note: You can likewise connect to your ISP to register your issue and also allow their group fix any kind of backend concern with your Wi-Fi link.

Retune the Establish Leading Box

  • Press the ” House” button on the provided remote with your Virgin Media box.
  • Select ” Aid & & Setups.”
  • Go to ” Assist.”
  • Next, choose ” TiVo box & & Remote.”
  • Choose ” TiVo Missing Networks,” let the set-top box retune the networks, and also inspect if the mistake code continues.

Reconnect the Coaxial Cable

It is feasible that the coax cable attaching your Virgin Media TiVo box to the satellite is harmed or otherwise connected in securely.

To check this, disconnect the cord from the rear of your Virgin Media set-top box and also connect it in snugly and also firmly once again. If you are still obtaining the Virgin Media error codes, change the coax cable with a brand-new one.

Inspect the Virgin Media Server

  • Launch your favored internet browser and also most likely to the “Downdetector” site.
  • Navigate to theTiVo web page utilizing the search alternative.
  • Currently, inspect the last 24 hrs’ record for TiVo web server interruptions.
  • If various other individuals have actually reported the exact same concern, after that await the Virgin Media group to look after the mistake code and also obtain the solution back.

Reset the Virgin Media Box

Using The Virgin Media box’s Setups:

  • Press “House” on the remote.
  • Most likely to ” Aid & & Setups.”
  • Choose ” Clear or Reset TiVo Box.”
  • Next, choose ” Clear & & Erase Whatever.”
  • Afterward, finish the arrangement procedure meticulously, and also the Virgin Media TiVo error code 7400 or S100 will certainly be fixed.

Utilizing the Buttons:

  • Press the ” Power” switch on your Virgin Media set-top box for a couple of secs to transform it off.
  • Following, press & & hold the ” Quantity (+)” and the lengthy ” Blink” switches on the set-top box at the same time.
  • Currently, press the “Power” button on the Virgin Media box to transform it off (See to it you maintain holding the “+” and also ” Blink” switches.
  • Launch all the switches when the start-up display shows up and also confirm the solution.

Get in touch with the Virgin Media Assistance Team

If you have actually complied with all the above options yet absolutely nothing jobs, head to the Virgin Media help web page utilizing an internet browser on your computer and also most likely to the “Grievances” section. Currently, click ” Send Virgin Media issue,” check in to your Virgin Media account and also submit an issue.

The Virgin Media group will certainly connect to you to fix the concern or change the set-top box if required.

Note: You can likewise speak to the Virgin Media assistance group through web chat or a telephone call at telephone call 0345 454 1111.


In this write-up, we have actually clarified what the Virgin Media mistake code S102 indicates, what triggers it and also just how you can fix the mistake with our easy-to-follow troubleshooting actions.

We wish that with the options offered above, your Virgin Media television box is operating usually once again, and also you can see your preferred networks with no problems.

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